Helping Retailers Win with Mobile
People today are constantly connected. They’re finding directions to stores, shopping, and even comparing prices instantly from their smartphones. In fact, 8 out of 10 smartphone shoppers use their devices to help make shopping decisions while inside physical retail stores. As a result, retailers now must account for new and complex paths to purchase. While constant connectivity poses a new challenge in marketing, it also presents great opportunities. For instance, shoppers who use mobile spend 25% more in-store on average. Beyond mobile-assisted store visits, consumers are also increasingly comfortable with m-commerce, whether they’re purchasing directly from their smartphone or starting on a phone and later completing the online purchase on a PC. Not surprisingly, at our recent Think Shopper summits over the past month, many retailers asked how they could win with mobile. Retail continues to be a major focus for Google, and we’ve invested in solutions to create great shopping experi...